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Financial Difficulties/Support

If you are experiencing financial difficulties, you are not alone. Our specially trained staff are here to support you.

If you’re finding it difficult to make your payments and think you might miss a payment, we will try our best to help.

Missing a mortgage payment can affect your credit rating, and your financial options in the future, so it's really important to take action.

On this page, you'll find useful information which can help us find the best solution for your needs, quickly.

When you contact us on the number below we'll discuss your concerns, and how we could support you.

If you'd like to find out if you're eligible for any of these options, please contact us. Doing so won't affect your credit rating.

Call us on 01709 321655

Lines are open: Monday to Thursday 9:00 to 18.00

Friday 9.00 – 17.30

Email us on: customer.support@nortonhomeloans.co.uk

If we can make one of these arrangements with you, we’ll explain how it would work and give you time to consider it. If we cannot offer you any of these options, we will of course tell you why.

We will treat you with dignity and respect and listen to your individual circumstances and needs and we’ll do everything we can to find a solution to make your mortgage more manageable and enable you to remain in your home.

“I can’t make my monthly payment, what can I do?”

Don't panic, we understand that sometimes things come up that can make it difficult to make your monthly payment and we’re here to help you find a solution that works for you.

If you think that you’ll be unable to make your monthly payment, please don’t ignore it and call our team on 01709 321655 where one of our advisors will listen to your situation and work with you to find a suitable solution.

“The cost-of-living crisis has really had an impact on my finances, can you help?”

We know that the current cost-of-living crisis and rising inflation has affected many people, and we understand that it may have caused some concerns about making your monthly mortgage payments. Remember, we're here to support you.

Please don't hesitate to reach out to us at 01709 321655 if you need assistance. Our team of friendly advisors are available to help you Monday to Friday, between 9am-5:30pm.

“Can you recommend anyone I can speak to about my money worries?”

Free, independent advice is available from the following organisations:

National Debtline: 0808 808 4000

Citizens Advice Bureau (CAB): 0800 144 8848 (England) or 0800 702 2020 (Wales)

Step Change Debt Charity: 0800 138 1111

MoneyHelper: 0800 138 7777

Money Advice in Scotland: 0808 800 9060

Civil Legal Advice: 0345 345 4345

Shelter Housing Advice: 0808 800 4444

Call us on 01709 441234

5 days a week.


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